Privacy Policy

1. Introduction

CALENDHUB ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered visual creation platform.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us:

• Account registration data (name, email address, username)
• Profile information and preferences
• Communication data (support tickets, feedback, surveys)

We do not store payment information - all payment processing is handled securely by third-party providers.

2.2 Content Data

We process content you upload or generate:

• Images and videos you upload for processing
• Text prompts and generation parameters
• Generated content and editing history
• Custom training data for LoRa models

2.3 Technical Information

We automatically collect technical data only with your consent (via cookie acceptance):

• Device information (browser type, operating system)
• Usage analytics (features used, session duration)
• Analytics cookies for website performance tracking

We do not store IP addresses or geolocation data.

3. How We Use Your Information

We use your information to:

• Provide and improve our AI generation services
• Manage your account and subscription
• Communicate with you about service updates and support
• Ensure platform security and prevent fraud
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and enforce our terms

We do not use your personal information or content to train our AI models.

4. Data Sharing and Disclosure

We do not sell or share your personal information with third parties, except in these limited situations:

4.1 Legal Requirements

We may disclose information only when required by Albanian law or to:

• Comply with legal processes or court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

5. Data Security

We implement robust security measures to protect your information:

• TLS 1.2 encryption for data transmission
• AES encryption for data storage
• Regular security audits and vulnerability assessments
• Access controls and authentication systems
• Daily backups across multiple AWS availability zones
• Employee training on data protection practices

6. Data Retention

We retain your information for different periods:

• Account data: Until account deletion or 1 year of inactivity
• Generated content: As per your subscription plan or until deletion
• Usage analytics: Up to 12 months in aggregated form
• Payment records: 5 years as required by Albanian tax law
• Support communications: 1 year from last interaction
• All personal data is deleted within 1 month after account deletion

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a machine-readable format
• Withdraw consent: Revoke consent for cookies and analytics
• Account deletion: Delete your account and all associated data

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking

We use cookies only for analytics tracking to understand website usage patterns. These cookies are only placed with your explicit consent through our cookie banner.

You can control cookie preferences through your browser settings or our cookie banner at any time.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions where applicable.

10. Children's Privacy

Our Service is not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

11. Third-Party Links

While our Service generally does not contain links to third-party websites, if any such links are present, we are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our Service. The "Last Updated" date reflects the most recent changes.

13. Contact Information

For privacy-related questions, concerns, or requests, please contact us: